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CRM Feature Matrix
  Feature Description
EntegrOS Smart CRM
 
Lead Administration
 
Enter lead sources
Set start and end dates for lead sources
Allocate lead sources to offices / teams / individuals
Import from csv / xls files
Distribute leads in bulk from lead pool
Route website leads to particular users
Lead pool analysis
Transfer leads from one user to another
 









 
 
Templates
 
Create / edit user defined sales scripts
Link attachments to sales scripts
Link actions to sales scripts
Update sales probability % upon actions
Link email subjects to actions
Create different projects
Create multiple stages within projects
 








 
 
Competitors
 
Record competitors
Analyse competitors website traffic
 



 
 
Products
 
Create multiple product categories
Create on-line store
 



 
 
Price Lists
 
Create multiple price lists
Export to excel
 



 
 
Vouchers
 
Create different vouchers for different campaigns
 


 
 
Partners
 
Record business partners details
Integrate partner details to website
 



 
 
Exchange Rates
 
User defined currencies
Automatic updates from www.xe.com
Automated purchase & sale agreement printing
 




 
 
Lead Processing
 
Lead details in Vcard format
Record and analyse demographic information
Automatically record event history
Automatically update sales probability %
Automate call back times and dates
Record all notes and actions taken
Attach and link all documents and letters to lead record
Display scripts for sales staff
Automate mail / merge / send process
Switch between different offices
 










 
 
Order Input
 
Automatically update inventory
Automate discounts processing
Automate entry of referral information
Automate referral fee processing
Automate bulk ordering process
Automate resale process
Automate goods exchange process
Automate transfer to order processing
 









 
 
Order Processing
 
Carry forward all info from lead & order input processes
Automatically record event history
Automatically update sales probability %
Automate call back times and dates
Record all notes and actions taken
Attach and link all documents and letters to lead record Display scripts for accounts staff
Automate payment processing
Automate receipt production
Ability to change prices
Audit trail of changes
Automatically update accounting system
Automate production of purchase and sale agreement
 













 
 
Reports
 
Leads call activity
Clients call activity
Analyse leads by lead source
Produce pipeline for each rep / team / department / office
Sales orders report for any time frame
Sales collections report for any time frame
Top salespersons report
Inventory detail report
Inventory status report
Cashflow report
Cost of sales report
Transfer pricing report
Automate commissions rates
Automate commission overrides
Produce commissions statements
 















 
             
 
 

       
 
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